RESPONSIBLE WASTE SOLUTIONS
Australia's most trusted waste
management service
Mission and Values
J.J. Richards offers its staff and customers a balance of innovation, flexibility and family values. This unique combination is the basis of our continued growth and development into the 21st century.
Our goals are to:
- continuously improve waste management technology;
- reduce the impact of waste on the community and the environment;
- provide a quality service, whilst minimising customer costs; and
- maintain a high standard of operational safety to protect our employees, customers and the general public.
This will be achieved by:
- Communication - maintaining a close, productive working relationship with our customers and the public to ensure accurate knowledge and information;
- Flexibility and continuous improvement - continually evaluating and evolving services to improve community amenity and service efficiency;
- Complementary Service Development - developing specialist companies/divisions to complement service provision; and
- Innovation - being aware of new innovations/technologies through attendance at conferences and workshops and membership of professional waste management associations.
"Our Commitment: Excellence in Customer Service"
J.J. Richards strives for Excellence in Customer Service. Our customers have our commitment that the waste will be collected, when specified, as specified. To achieve Excellence in Customer Service, J.J. Richards aims to establish and maintain close, productive working relationships with our customers.
This is essential to:
- to accurately determine service provision requirements;
- to rectify problems in a timely manner; and
- to assist in the constant evaluation and evolution of services to maintain community amenity and service efficiency.
Throughout our history we have established ourselves as the leader in customer service in the waste management industry. We are dedicated to maintaining this position into the future.
"We are part of the communities we service"
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