Eligibility for a Refund
Fees will only be refunded by JJ Richards & Sons Pty Ltd (JJR) where a Customer:
- pays duplicate fees for the one service
- makes an overpayment or
- pays for a service erroneously
JJR may, in its discretion, refund a fee for reasons other than those described above. JJR will not provide refunds if the services are unable to be completed due to holiday closure, lack of access or any other reason beyond its control.
Requesting a Refund
Refunds must be applied for in writing within 30 days from the date of the alleged over or incorrect payment along with proof of the overpayment. This information should be provided to your local depot (contact details can be found at the top of your invoice).
JJ Richards & Sons will consider the refund request and determine whether a refund will be given based on the eligibility requirements.
Where a refund will be given by JJR, the refund will be made to your account in accordance with your financial institution’s policies.
Application for Credits
Credits will only be accepted where prior notification is provided to JJ Richards & Sons and JJ Richards & Sons authorises the issue of a Credit. All credit requests must be made within 14 days of invoice date.